The saga of former United Airlines customer Dr. David Dao is getting more and more expensive for the airline. According to the Daily Mail, he didn’t get home with all his teeth or his baggage. It seems that although United’s O’Hare Airport staff had time to order Dao beaten, which caused the loss of two teeth, they didn’t have time to take his luggage off the plane before it departed.
Maybe the baggage compartment isn’t subject to being oversold.
After the incident United CEO Oscar Munoz evidently decided to emulate Jim Carrey in the movie “Liar, Liar” and kick his own a**. He issued a number of news releases and endured a series of interviews that only served to illustrate the truth of the old public relations adage: When you’re in a hole, stop digging.
First Munoz contended the 69–year–old doctor was “belligerent.” Then Bloomberg reports that Munoz said…